We’re improving the Toowong Village experience!

From Tuesday 16 February 2021, Toowong Village will commence a full replacement of the travelators that move customers from Basement levels 1 & 2 to Ground level. The upgrade is expected to conclude by the end of June 2021.

The travelators are the original equipment installed in 1986 and are now at the end of their lifecycle.  The replacement of our travelators is required to ensure the ongoing reliability, and performance of our vertical transport equipment in centre.  The upgrade works are programmed to give our customers the best possible shopping experience at the Village.

Toowong Village will be assisting customers throughout the upgrade via the following initiatives:

• The Concierge Desk will be temporarily relocated to Ground level to answer any questions, Monday to Friday 9am to 6pm.
• Courtesy staff will be available in Basement 1 and Basement 2 for directions from Tuesday 16 to Monday 22 February 2021 (Monday to Saturday, 7am to 9pm and Sunday, 9am to 6pm).
• Additional directional signage has been installed in the Basement levels and Ground level to easily identify Tower, Observation and the Service lifts on Basement 1.

The Centre will remain open during the upgrade works with temporary access routes in place in the Basement levels via the Tower, Observation lifts on Basement 1 & 2 or the Service lifts on Basement 1, which will be well signed.  Access via the multi-deck carpark will remain unchanged.

For further information about the travelator upgrade, visit the Toowong Village website by clicking here.

Or you can contact Centre Management on (07) 3870 7177, during weekdays or email at [email protected]